We’re happy to offer the following delivery options:

We do have some terms and conditions for delivery:
– Delivery times are based on orders placed before 12pm (GMT +8:00).
– Delivery fees apply if your minimum purchase falls below RM110 after discounts are applied. (Only for Malaysia resident)
– Delivery fees apply if your minimum purchase falls below 50SGD after discounts are applied. (Only for Singapore resident)
– Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
– Delivery is only available on weekdays (excluding Malaysia Public Holidays).

Hang tight! Your order has been packed and has left HÉRRICH warehouse! At this stage, you’ll receive an email update from us that will contain a Tracking Link and Number for your parcel. Please give about 24 hours for your tracking link to be live. 

Checking the status of your order
You can check the status of your orders by accessing ‘My Account’ and click ‘Orders’.

Please note that only orders that have been made while signed in to your Member Account can be tracked via My Account. Orders will not appear under My Account if you checked out as guest. If you need more help, please feel free to reach out to our Customer Service Team.

Unfortunately, we currently don’t offer store pick-up!

Unfortunately, we don’t offer specific time slots for our deliveries at this time. However, once your order has been shipped, you may reach out to our courier partners to see if they can arrange a delivery during your preferred time slot.

Depending on the courier, your delivery may be rescheduled to the next working day.

We’re sorry your parcel has been delayed! While there may be a delay in the delivery, no action is needed on your end. You may continue tracking your parcel from the orders section.

While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.