HÉRRICH PASS

FAQ

HÉRRICH PASS

HÉRRICH Pass is a membership that allows you to earn points, redeem rewards, receive member exclusive gifts and promotions. Signing up is free. For more information, please refer to the Pass Terms and Conditions.

1. Click on ‘Login’ at the upper right corner of our website.
2. Click on ‘Register’ at the bottom or you can directly login with social media accounts. 
3. Fill out the details needed and click on ‘Submit’. You will be redirected to your dashboard page.

4. Don’t forget to update your birthday date in member dashboard to receive birthday month benefits!

There are three different Pass Tiers: Sliver, Gold and Diamond!

You can qualify as a Sliver Member by simply signing up for a HÉRRICH Pass Member.

To become a Gold Member, you will need to spend an accumulated value of RM 1500 within 12 months of signing up for HÉRRICH Pass. Your status is valid for a 12 month period.

To become a Diamond Member, you will need to spend an accumulated value of RM 3,500 within 12 months of getting qualified for Gold Member Status. Your status is valid for a 12 month period.

 

  1. Every RM 1 spent = 5 HÉR Points
    b. Leaving product reviews for purchased products = 30 HÉR Points per product
    c. Blog Write Up = 200 Points per articles
  2. Bonus Points (e.g. Birthday 3x points and other promotions)
    *Excludes the shipping costs. Points will be credited to the person.

There are also one-time bonus points for the following actions:
a. Upon creation of Pass account – Welcome Bonus = 120 points
b. Tag HÉRRICH Facebook / Instagram = 50 points

There is more way to earn points! Register now and get to know it!

Checking your point balance is quick and easy! You’ll need to be logged in to view your points. Once you do, you can check your point balance through ‘My Account’ .

You can view your point balance in membership menu through the web here:

OR here:

It takes up to 3 working days after your order has been delivered for the points to show up in your account.

Don’t worry, we’ve got you! Contact our Customer Service Team.

When you entitled for Gold or Diamond membership title, your 10% or 15% membership discount will automatically apply to all the products. (This does no applied for product which already have discount) One of the examples of when you entitled for Diamond membership, your 15% will be automatically apply when you check it in the view cart page:

  1. Log in to your HÉRRICH Pass Account and add your shopping items to the cart by clicking ‘Add to Cart’.
  2. Click on ‘Checkout’.
  3. You will see ‘HÉR Point Redemption’ section:

  1. Key in your available points which you want to redeem.
  2. Continue to complete your purchase.

Items may vary every month and will be available while stocks last. The rewards on offer are subject to change, alteration, or termination by HÉRRICH at its sole discretion at any time. Please also refer to the HÉRRICH Pass Terms and Conditions.

Other Terms and Conditions for claim rewards:
– You cannot redeem more than one of each reward per transaction or more than 20 of any one unique rewards per year.
– Unlimited redemption for the (free delivery or discount coupon) reward, as long as a member qualifies for it.
– The Discount Coupon Reward may not be applicable with other promotions and discounts.

Redeeming your Pass points will not affect your Pass tier progress or qualification. You will continue enjoying your tier benefits as long as you meet the yearly minimum total spend required for the tier.

To maintain your Pass status, you must continue to meet the minimum spend for your tier within 365 days of qualifying for that tier. Diamond Members: spend RM 3,500 or more within 12 months to maintain your status. Gold Members: spend RM 1,500 – RM 3,499 to maintain your status. In the event you do not meet the minimum requirement, your membership will be adjusted to reflect the tier your spend has qualified you for.

Log in to your HÉRRICH Pass account to change or update your account details.

I want to change my password, name, phone number, email address, residential address, or communication country.
You can make changes to your personal details via the HÉRRICH Website.

On Web: Go to ‘My Account’, click on ‘Edit Account’. You can make changes to your password, name, phone number, email address, residential address, or communication country through this platform.