Shopping with HÉRRICH is sooo easy!

1. Log on to herrichofficial.com.
2. To add items to your cart, click on ‘Add to Cart’ with your desired product & quantity.
3. To review your items, click on the ‘Bag’ icon located at the upper right corner of the page.
4. Add in your preferred samples (available while stocks last) and if you have an applicable ‘Promo Code’, enter it and click on ‘Apply’. Changes will take effect once you have successfully entered the code at checkout page.
   
   When you’re ready to place your order:
5. Click on ‘Proceed to Checkout’ and your order summary will appear for your review.
6. Fill in your preferred Shipping Address, Shipping Method and Payment Option, then click on ‘Place Order’ to proceed with the payment.

You will receive a confirmation email shortly after you have successfully placed your order.

An order confirmation number is only generated for online orders – once you’ve successfully placed your order online, you will receive an email containing the details of your order.

You can also track your order status via Orders if your order was made while signed in.

Did not receive your Order Confirmation?
Let us help you! Contact our Customer Service Team.

You can track your order status via Orders if your order was made while signed in. Your order status should show ‘Paid’ and you should have received an order confirmation within 24 hours of placing your order.

Order status showing ‘Paid’ but didn’t receive a confirmation email?
Don’t worry, we’re here to help. Contact our Customer Service Team.

Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to retry payment or didn’t get a payment failure email?
Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team and we’ll send you a link for another attempt at payment!

Paid but order status has not been updated after 24 hours?
Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to Customers Service Team and select ‘Order Whereabouts’ as the concern.

Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or change in quantities for your beauty haul. As HÉRRICH is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your cart and shipping details before you check out!

Please check the terms and conditions of your voucher regarding redemption eligibility including but not limited to:
– Voucher Expiration Date
– Membership Pass Status
– Applicability of voucher to items in the cart
– Other exclusions such as not using the voucher with other discounts, promotions, or loyalty rewards redemption

If your item is unavailable, please click ‘X’ located beside the specific item. This will not affect the rest of the items in your cart.

We suggest clicking ‘Add To Wishlist’ located on the specific product page so we can notify you as soon as the item is back in stock.

Our HÉRRICH Mobile Site is compatible on most mobile devices and browsers. We suggest restarting the browser and clearing the cache before logging on again.

We know you love our products – we do too! But unfortunately, We do not allowed you to have bulk purchase.