OTHERS

FAQ

OTHERS

Yes. We work directly with the Swiss formulation, and all listed products are approved by Ministry of Health of Malaysia (Kementerian Kesihatan Malaysia). You can also search our products in NPRA.

Yes. You may see the ingredients for each product under the designated product page under the subheading ‘Ingredients’.

We know how frustrating it is when a product is out of stock. Please click the ‘Waitlist’ button located on the right-hand side of the product page that is currently out of stock. You will receive an automated notification via email once the item is back in stock.

We love to hear from our customers, especially about a product we do not currently carry. Feel free to send your requested products to Customer Service Team.

Yes! Tell us what you love (or don’t love) about a product you have purchased online from HÉRRICH to earn 30 HÉR Pass points. You must be logged into your Pass account when submitting the review.

Points will be credited within 72 hours of your review’s approval.

To write a review, you must:
– Be a HÉRRICH Pass Member;
– Purchase the product from HÉRRICH via the HÉRRICH website, whilst being logged into your Pass account; and
– Be 18 years or older at the time of reviewing, or if under 18 years of age, have the consent of your parent or guardian.

A review should be:
– A minimum of 150 characters is ideal. Icons and special characters are welcome, but please use them in moderation!
– Review should be about your experience with the product, both negative or positive feedback is welcome.

We rely on your reviews to help other customers like yourself make decisions about products they would like to purchase! Please don’t include queries or feedback about your HÉRRICH shopping experience in these reviews. If you have any questions or feedback, please get in touch with us directly through our Customer Service Team.

This could be due to one or more of the following reasons:

– Review was about your shopping experience and not about a particular product.
– Review included discriminatory or inappropriate language.
– Review included email addresses, contact numbers, addresses, personal URLs or any other form of personal information.
– Review included advertising, promotional campaigns and/or references to other products on a site other than HÉRRICH.
– Review included comments on reviews made by another person or on another website.