REFUNDS, RETURNS AND EXCHANGE

FAQ

REFUNDS, RETURNS AND EXCHANGE

How do I return an online purchase?
You can get in touch with our Customer Service Team and include the following details in your enquiry:
– Order Number,
– Name of the Item, and
– Reason for return

HÉRRICH allows for returns and exchanges if you’ve changed your mind about a product. This applies to online returns.

All returns and exchanges due to change of mind are subject to a 30-day return and exchange policy upon receipt of order, subject to the following terms and conditions:

– Item must be in its original purchase condition
– packaging must be unopened, unused, unmarked and not defaced in any manner.
– Items purchased as part of a set or a multi-item pack must be returned as a whole set.
– This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
– For online orders, shipping costs associated with the return of the product will not be covered by HÉRRICH.
– Your rights under any applicable consumer law are additional to and not affected by HÉRRICH’s return and exchange policy above.

Met all the requirements? You can contact our Customer Service Team. Select your issue as ‘Returns / Exchanges’ and provide your order number and the name of the item(s) you wish to return.

We’re sorry you received a parcel with damaged, incorrect, or missing items/rewards! Let us know by contacting our Customer Service Team so that we can make things better. Contact our Customer Service Team and select the issue as ‘Missing Item’, ‘Wrong Item’, or ‘Damaged / Expired Item’.

Please also include the following details in your form:
– Image of the Item/Parcel(s) received
– Name of Item
– Order Number

Please do not dispose of or throw away any of the items you’re writing in about! HÉRRICH may arrange to collect the product.

If you’ve experienced an allergic reaction with one of our products, please get in touch with our Customer Service Team. 

Your input will help us to find an appropriate solution! In your message to our Customer Service Team, please include:
– Your order number/ name of the store the item was purchased from;
– The full name of the product that caused an allergic reaction; and
– A detailed description of the symptoms experienced

Our Customer Service Team may also ask for:
– A full view photo of your store receipt (if applicable);
– Photos of the product; and
– Photos of the affected area

Since different skin types and conditions may react differently to our products, we always suggest reviewing the listed ingredients of products to help you identify any sensitivities with certain ingredients.