Membership Terms & Conditions
HÉRRICH Pass Terms & Conditions (Malaysia)
Effectives as of 01 August 2021.
- Membership & Eligibility
The HÉRRICH Pass Program (“Program”) is a rewards program offered by Herrlich Cosmetics Sdn Bhd. (“HÉRRICH”) to customers resident in Malaysia. Membership to the Program (“Membership”) is limited to individuals only and is limited to one account per individual. Employees, officers, directors, agents and representatives of HÉRRICH and its affiliates are eligible for Membership but may be excluded from certain promotions. You must be age 18 years or older and a legal resident of Malaysia to be eligible for Membership. Eligible minors must obtain their parent’s or legal guardian’s consent prior to participation. By submitting an application for Membership in the Program, you agree (or, if you are a minor, your parent or legal guardian agrees) to be bound by these terms and conditions (“Terms”). A purchase is necessary to become a member.
- Earning and Redeeming Program Rewards
Under the Program, you earn one (1) HÉRRICH Membership Pass point (“point”) at the rate specified on the Program website when you purchase merchandise (excluding the purchase of e-gift cards, gift cards and shipping costs) in HÉRRICH online (Australia, Malaysia, Singapore, Thailand, Laos). You must provide a form of identification at the point of purchase to have any points credited to your HÉRRICH Membership Pass Account. The form of identification may consist of your HÉRRICH Membership Pass e-mail address, phone number, membership number or full name. Points may be redeemed for rewards (“Rewards”) subject to these Terms and further details set out on https://www.herrichofficial.com/herrich-pass/ (the “Program Website”). Details of the Rewards available and how to redeem these Rewards are on the Program Website, including any limits or conditions on redeeming Rewards.
Subject to the termination provision of these Terms, points expire after 18 months of inactivity. Points may be redeemed for Rewards to be determined by HÉRRICH in its sole discretion; provided, however, that in order to redeem your points for any Reward, you must (i) accumulate a minimum number of points as established by HÉRRICH, and (ii) make an additional purchase of merchandise from HÉRRICH at the time that you redeem your points. Program members are able to redeem no more than one of each Reward per transaction. Program members cannot redeem more than 7 of any one unique Reward per year. Points have no cash value and can only be redeemed for Rewards. HÉRRICH may, in its discretion, allow points to be redeemable for other items of merchandise from time to time. However, points are never redeemable for cash.
Rewards are available with point redemption while supplies last and substitutions by HÉRRICH may occur. If your online order is not completed during the same visit, the Rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem a Reward during checkout. Due to the limited nature of the Rewards, we regret that we are unable to reship Rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event a Reward arrives damaged, you received the wrong one, or one is missing from your order, please contact HÉRRICH customer service. Otherwise, Rewards may not be returned or exchanged. If a Reward becomes unavailable for reasons beyond HÉRRICH’s control, HÉRRICH may substitute a Reward of equal or greater value. Rewards are shipped with merchandise purchases ONLY. The retail value of the Reward does not count toward HÉRRICH’s free shipping threshold.
- HÉRRICH Gold
HÉRRICH Gold status is conferred on those registered HÉRRICH Pass members who spend a minimum of RM1,500 on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online and in Malaysia HÉRRICH stores within 365 days from their first purchase. HÉRRICH Gold status is good for 365 days from the date the HÉRRICH Pass member qualifies; after that, annual requalification is required. HÉRRICH may, in its sole discretion, alter, limit, or modify the HÉRRICH Gold program rules, regulations, benefits, eligibility for membership, or any other feature of the HÉRRICH Gold program or may terminate the HÉRRICH Gold program at any time in its sole discretion, by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.
- HÉRRICH Diamond
HÉRRICH Diamond status is conferred on those registered HÉRRICH Pass members who spend a minimum of RM3,500 on merchandise (excludes the purchase of e-gift cards, gift cards, taxes and/or shipping) online, and in Malaysia HÉRRICH stores within 365 days from the time of qualification of the HÉRRICH Gold status. HÉRRICH Diamond status is good for 365 days from the date the HÉRRICH Pass member qualifies; after that, annual requalification is required. HÉRRICH may, in its sole discretion, alter, limit, or modify the HÉRRICH Diamond program rules, regulations, benefits, eligibility for membership, or any other feature of the HÉRRICH Diamond program or may terminate the HÉRRICH Diamond program at any time in its sole discretion, without prior notice by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.
- HÉRRICH Members Welcome Kit
New HÉRRICH members will receive a welcome kit. Welcome kit is redeemable in online. Limited to one gift per person on qualification of the HÉRRICH Member status. Offer is non-transferable. Substitutions may occur. Offer is subject to change, alteration, or termination by HÉRRICH in its sole discretion by giving reasonable notice on the website and/or by email. Please check the website regularly for updates.
- Other Offers
Membership in the Program may entitle you to various offers (“Offers”) in addition to Rewards. The details of these Offers are set out from time to time on the Program Website. Details and terms of any Offers as set out on the Program Website are valid for a calendar year unless otherwise specified on the Program Website.
- Changes, Termination & Removal From Program
If for any reason this Program is not capable of running as planned (including in the event of fraud or attempted fraud), HÉRRICH reserves the right in its absolute discretion to modify the terms of the Program including the Rewards and these Terms, or to suspend or terminate the Program. In the event of such modification, suspension or termination, HÉRRICH will notify the members of the Program via email, as well as by communicating this on our website. Members will not receive any compensation from HÉRRICH in the event of modification or suspension of the Program.
Any abuse of the Program, failure to follow any terms of the Program, Membership inactivity for more than 18 months, any misrepresentation or any conduct detrimental to the interests of HÉRRICH, or fraud or attempted fraud, may subject members to Membership revocation and will affect eligibility for further participation in the Program.
Membership is non-transferable and Membership purchases must be made by the member. If your Membership is revoked or otherwise cancelled (whether by you or HÉRRICH in accordance with these Terms), or if the Program is terminated, any Points in your account will automatically expire. HÉRRICH will notify you via email prior to making changes to these Terms.
It is your responsibility to check or review these Terms from time to time to keep informed of any changes. In the event that the Terms of the Program change, you may choose to cancel your Membership through your Membership profile or by sending an email to [email protected]
- Limitation of Liability
To the extent permitted by law, HÉRRICH will not be liable for any damages of any kind arising out of or in connection with your participation or Membership in the Program, including damages arising out of changes to or termination of the Program or as a result of you redeeming and/or using a Reward. This applies to all damages of any kind, including but not limited to direct, indirect, incidental, punitive or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
To the extent permitted by law, the limitations on HÉRRICH’s liability set forth herein shall apply whether for breach or repudiation of contract, or whether in tort, civil liability by way of negligence, gross negligence, strict liability, or otherwise, even if advised of the possibility of such damage. By agreeing to these terms, you willingly agree (or, if you are a minor, your parent or legal guardian willingly agrees) that you have relinquished your right to seek these damages from HÉRRICH and that this is a reasonable allocation of risk. These Terms must be read subject to these statutory provisions.
- Intellectual Property
Intellectual property rights (including, without limitation, copyright, trademarks, patents, design rights and all other forms of intellectual property rights existing in the world) of all Program content and all software used in connection with the Program is the property of and are owned by or licensed to HÉRRICH or its affiliates. Nothing in these Terms constitutes a transfer of any intellectual property rights. Unless otherwise indicated on a particular part of the Program materials, permission is granted to electronically copy and to print in hard copy portions of the Program materials for the sole purpose of accessing the Program and the services provided therein for personal use. Any other use of Program materials – including reproduction, modification, distribution, republishing, transmission, display or performance – without the prior written permission of HÉRRICH is strictly prohibited.
- Applicable Law
The Program and these Terms are governed by the laws of Malaysia, without giving effect to any principles of conflicts of laws. You hereby consent (or, if you are a minor, your parent or legal guardian hereby consents) to the exclusive jurisdiction of courts located in Malaysia in all disputes arising out of or relating to these Terms or the Program.
- Additional Information on the Program
If you have any questions regarding the Program, you may email [email protected]